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industry trust deficits

aggravated by the global trust implosion

about

Positively incentivize communication, collaboration and learning for servicers, manufacturers and consumers.

Promote a directory of trust rated servicers who can deliver on new consumer expectations with proof of best practices, industry endorsements and consumer reviews.

what is a servicetrust manufacturer?

  • assign a point of contact and/or thought leader
  • listen to the servicetrust network and respond with education and solutions
  • nurture a connection between consumers, servicers and your brand

manufacturer benefits

  • raise enforceable industry standards
  • receive qualified, direct feedback from consumers and servicers
  • identify and influence top techs across the United States and Canada

SERVICE TRUST SUPPORTS PRODUCT LIFECYCLE AT CRITICAL POINTS

what does servicetrust measure?

servicetrust servicer profile data

  • completeness
  • accuracy
  • transparency

servicetrust professional practices

  • background checks
  • drug screenings
  • up-to-date training
  • encourage feedback

servicetrust business practices

  • using OEM parts for OEM repairs
  • MSA membership
  • MSA membership

servicetrust consumer review

  • timely arrival
  • accurate and fair billing
  • encourage feedback